Return Policy
Effective Date: January 1, 2026
At AudioConcepts, we want you to love what you take home. Our goal is to make sure that happens before you buy — through in-room listening, careful consultation, and honest advice. When a return is the right answer, here is how we handle it.
1. Return Window
Eligible products may be returned within 14 days of delivery (or 14 days of pickup, for in-store purchases). Returns initiated after the 14-day window will not be accepted except where required by law.
2. Eligible Products
To be eligible for return, a product must be:
• In its original condition, free of damage, wear, or modification;
• In its complete original packaging, including manuals, cables, accessories, remote controls, and any protective materials;
• Accompanied by the original sales receipt or order confirmation.
3. Non-Returnable Items
The following are not eligible for return:
• Non-stock items, Special orders, custom configurations, and built-to-order items;
• Demo or display units sold as such, and clearance or open-box items marked final sale;
• Vinyl records, headphone earpads, cartridge styli, and other items where hygiene or sealed condition is essential;
• Custom cable terminations and made-to-length cables;
• Installation labor, calibration services, and delivery charges;
• Trade-in credit and gift cards.
4. Restocking Fee
Returns of opened or used (but undamaged and complete) products are subject to a restocking fee of 15% of the product’s purchase price. AudioConcepts reserves the right to assess a higher restocking fee, or to deny the return, for products returned in damaged, incomplete, or non-resalable condition.
5. How to Initiate a Return
To start a return:
• Contact us by phone or email within the 14-day window. Please provide your order number and the reason for the return.
• Receive an RMA. We will issue a Return Merchandise Authorization (RMA) number and instructions for return shipment or in-store drop-off. Returns sent without an RMA may be refused.
• Pack the product carefully in its original packaging. You are responsible for safe packing; damage incurred in return transit is your responsibility unless we arranged the return shipment.
6. Return Shipping Costs
For returns due to buyer’s remorse, change of mind, or non-defect reasons, return shipping is the customer’s responsibility. For returns due to our error (wrong item shipped, factory defect, or damage in original shipping), we will arrange and pay for return shipping or freight pickup.
7. Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days of inspection. Refund amounts are calculated as:
Purchase price − restocking fee (if applicable) − original shipping or white-glove charges (which are non-refundable) = refund amount.
Texas sales tax originally collected on the returned portion will be refunded.
8. Exchanges
We are happy to discuss exchanges within the 14-day window. Exchanges are processed as a return of the original item (subject to restocking fee where applicable) and a new sale of the replacement item. Any price difference will be charged or refunded accordingly.
9. Defective or Damaged Products
If your product arrives damaged, please follow the inspection procedures in our Shipping Policy. If a product develops a defect within the 14-day window, contact us right away — we will work with you to repair, replace, or refund as appropriate, and to coordinate any applicable manufacturer warranty claim. Defects discovered after the 14-day window should be handled directly under the manufacturer’s warranty; we are glad to help facilitate.
10. Trade-Ins
Trade-in valuations are final once accepted. Trade-in equipment delivered to AudioConcepts is non-refundable in kind and is not subject to this return policy. If a purchase to which trade-in credit was applied is subsequently returned, the trade-in credit will not be refunded as cash but may be reissued as store credit at our discretion.
11. Questions
For help with a return, contact us at: info@audio-concepts.com