Shipping Policy

Effective Date: January 1, 2026

 

AudioConcepts ships high-end audio equipment with the care it deserves. Because much of what we sell is heavy, delicate, or both, our shipping approach is hands-on. This policy explains how and when your order will arrive.

 

1. Where We Ship

We ship within the contiguous United States. For shipments to Alaska, Hawaii, U.S. territories, or international destinations, please contact us for a quote before placing an order. International orders may be subject to additional duties, taxes, and import fees that are the responsibility of the recipient.

 

2. Order Processing

In-stock items typically ship within [2–5] business days after the order is placed and payment is confirmed. Special orders and made-to-order products ship according to the manufacturer’s lead time, which we will communicate at the time of purchase. We do not process or ship orders on weekends or holidays.

 

3. Shipping Methods

We select the appropriate carrier and service based on the value, size, and fragility of your purchase. Typical methods include:

•      Standard parcel carriers (FedEx, UPS) for smaller items such as cables, accessories, headphones, and most electronics.

•      Freight carriers for large or heavy items such as floor-standing loudspeakers, amplifiers, and equipment racks.

•      White-glove delivery for high-value, flagship, or particularly delicate equipment. White-glove service typically includes inside delivery, unboxing, basic placement, and removal of packaging. The exact scope will be confirmed with you in advance.

•      Local delivery and personal hand-off for customers in the Dallas-Fort Worth area, by arrangement.

 

4. Shipping Costs

Shipping costs are calculated based on the carrier, service level, destination, and dimensional weight of the shipment. Costs will be shown at checkout for online orders or quoted in writing for special orders, freight, and white-glove deliveries. Quoted shipping costs do not include any post-delivery installation, calibration, or setup unless explicitly stated.

 

5. Insurance and Risk of Loss

All shipments are insured for their full purchase value. Title and risk of loss pass to you upon delivery to your shipping address. For freight and white-glove deliveries, you (or an authorized adult representative) must be present at the time of delivery to inspect the shipment.

 

6. Inspection at Delivery

Please inspect all packaging and products carefully at the time of delivery, before the delivery driver leaves:

•      If there is any visible damage to the packaging, note it on the carrier’s delivery receipt before signing.

•      If the damage is significant or the contents appear damaged, refuse the shipment and contact us immediately.

•      For concealed damage discovered after the driver has left, contact us within 48 hours of delivery so we can open a claim.

Failure to note damage at delivery or to report concealed damage within 48 hours may limit our ability to obtain compensation from the carrier on your behalf.

 

7. Lost or Delayed Shipments

If a tracking number indicates delivery but you have not received the package, or if a shipment is significantly delayed, contact us as soon as possible. We will work with the carrier to locate the package or file a claim.

 

8. Local Pickup

Customers who prefer to pick up their purchase at our Dallas showroom are welcome to do so by appointment. We will hold your order for up to [14] days after notification that it is ready for pickup.

 

9. Address Accuracy

You are responsible for providing a correct shipping address. Re-shipment charges and any return-shipping fees due to an incorrect address provided at checkout will be your responsibility.